Refund Policy

You will receive a full refund when you send back the unopened product within 30 days of receiving it. A credit will be issued to your original form of payment after the product has been received and processed. If the product has been opened, you will receive store credit when you send back the opened product within 30 days of receiving it. Please note that we do not refund shipping costs unless we have sent you the wrong product, and that we do not issue refunds or store credit past 30 days.

To process a return, please send an email with your name, order number, and reason for return to or contact a representative in our sales department at 1 (855) 524-6737.

Returned Products should be sent our facility at the following address:

bio-Quad Returns
23659 Via del Rio
Yorba Linda, CA 92887
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